Return & Exchange Policy

RETURN & EXCHANGE POLICY FOR RETAIL AND ONLINE PURCHASES:

Do you accept returns or exchanges?

These are hand made pieces of art, most are original designs which may not be copied or reproduced in any way for personal or resale purposes.  The original components of designs remain the physical property of Prism Patch / Wanda Schultz Poole.  The buyer is purchasing a piece of art with no design entitlement to copy, alter or reproduce in any form.  Be sure of what you want before placing your order or making an in person purchase.  All sales are final.

When placing an order or making an in person purchase the buyer accepts and recognizes the piece pictured on the website (unless specified) will not be the exact piece the buyer receives and may have variations that include colour tone (computer monitors may show colours differently) and/or texture distribution as each sheet of glass is one of a kind. Since these are handmade items, all sizes are approximate and slight variances in shapes may be present. These are naturally occurring due to the individuality in the glass making process and out of Prism Patch's control.  This is what makes each piece one of a kind and special.

If you the buyer have questions or concerns regarding these variances please contact Prism Patch via email prior to placing your order at theprismpatch@gmail.com or by calling Wanda at 519-577-9971. It is Prism Patch's goal that every customer is satisfied with their purchase upon arrival.

What if my delivered parcel has a defect or a product error?

Prism Patch will find an acceptable solution to defects and product errors we are responsible for. Open your parcel immediately upon receipt and contact Prism Patch within 24 hrs of the delivery.

What if my parcel is damaged?

Prism Patch is diligent to carefully package items securely and damage is uncommon, however sometimes accidents happen.  Open your parcel immediately upon receipt and contact Prism Patch within 24hrs of the delivery if there is a defect or damage.  A photo must be attached to the email depicting the damaged item and the shipping package it arrived in.  Prism Patch will be in contact with you regarding proper procedures.

Item(s) in the possession of the buyer after an in person sale are the sole responsibility of the buyer and no further obligation extends to Prism Patch.